Job Details: Station Manager (saudi)

* Tax free salary

1. JOB SUMMARY

The job holder is to manage and oversee Station Masters and teams of Station Agents to deliver a safe, reliable and customer focused station services.

2. JOB RESPONSIBILITIES

2.1 Support the Operations Director in:
 Coordinating and managing station operations to meet the required service performance targets under all situations such as normal, degraded and emergency
 Identify training needs in line with the competency management system
 Review, develop and update the relevant work procedures and instruction as required
 
2.2 Carry out periodic health, safety, quality, environment and operational briefing to the station operations staff

2.3 Be the Incident Officer for serious accidents and incidents in stations, when necessary, and undertake investigations

2.4 Plan, manage and lead allocated station crew resources to deliver a safe, reliable and customer focused station environment

2.5 Handle disciplinary, grievances and conduct performance appraisals to ensure that the Station Masters and Station Agents are adequately trained in their particular function and provide additional training and support when necessary

2.6 Monitor service delivery and manage the Station Masters and Station Agents to satisfy the committed performance targets

2.7 Advise the Operations Director of problems relating to the station service delivery in a proactive and timely manner

2.8 Perform regular safety reviews, audits and inspections on station operations

2.9 Approve, implement and action improvement measures resulting from investigations and / or operational experience

2.10 Act as the OCC main coordinator to enhance the coordination between station and OCC and report details of incidents to senior management and public relations staff

2.11 Contribute to the development and maintenance of standard operating procedures, rules and work instructions with the broader management team and the Operations Director

2.12 Perform shift and emergency duties when required

2.13 Manage the station staff to ensure outputs delivered are to an appropriate standard on time and within the allocated budget

2.14 Perform and carry out other duties as instructed / directed by the Operations Director

3. QUALIFICATIONS AND EXPERIENCE

3.1 Essential
 Higher diploma of post secondary education in a related discipline
 Minimum of 3 years of management experience supervising a team of front line staff delivering customer services in a metro station or equivalent
 Experience and good working comprehension of competency management processes and performance and appraisal management
 Professionally qualified with membership of a recognised transport institution
 Thorough understanding of station operations and associated activities
 Ability to manage teams of operations staff with an aim to meet performance targets in a cost effective and efficient manner
 A mature, proactive and responsible approach to work with initiative and problem solving capability
 Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
 Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
 Good literacy and numeracy skills required for the role
 Ability to understand complex systems and possess good IT skills
 Strong organisational skills, detail oriented, and the ability to handle multiple priorities
 
3.2 Preferable
 Degree Holder in related discipline
 5 years or more of management experience supervising a team of front line staff delivering customer services in a metro station or equivalent

4. SAFETY RESPONSIBILITIES

4.1 Consider and evaluate safety issues in relation to all station operations and related activities.

4.2 Develop, implement and enforce safe methods of work for station operations and related activities

4.3 Comply with safe working arrangements and wear appropriate personal protective equipment (PPE) as required and look out for the safety of others.

4.4 Ensure that a safety culture is developed at all levels in the organisation and that this is reinforced by training and safety awareness promotions and campaigns.

5. ORGANISATION CHART

STATION MASTERS report to STATION MANAGER reports to OPERATIONS DIRECTOR